Summary:
We are currently investigating a service impacting event, affecting our SmarterMail email hosting platform. Some customers may not be able to receive emails. We are also aware of an issue with the login to our Web-based interface. Please be kindly advised no data is lost.
We expect mail flow to normalize over the next few hours. If you are still experiencing irregular mail flow issues after 2am CST, please contact our support team for assistance.
Sept 15
4:00 PM CST - Root cause of the issue is identified, win-mailXX.hostmanagement.net issues with receiving from external sources caused by SpamExperts issue, Vendor contacted.
5:00 PM CST - SE outage notification page: https://uptime.solarwindsmsp.com/incident/detail?i=172673
9:22 PM CST - Mail flow has been restored but may experience delays as the system processes a large backlog from the queue.